Facilitation at DOE

Facilitation at DOE

(Image Left to Right: Stephen Moore, Chief Information Officer Employment Systems; Maria Smith, Bounce CEO & Founder; Kerryn Kovacevic, Branch Manager, Online Services Development and Engagement Branch.)

On the 10th of May, with materials and luggage in hand, Maria and Kelly flew out to Canberra to facilitate two very important sessions with none other than the Department of Employment. Across two days, Bounce supported the overall Employment Systems Group and the Online Engagement and Learning Team (a sub-section of the Employment Systems Group) with strategic planning in their visions for the future.

“I had not expected the team to reach the conclusions they did. Very productive, great at drawing the team out and focusing on the joint goals.”
Ray Leggott, Director of Online Engagement and Learning

Needless to say, Maria and Kelly returned to Bounce HQ even more invigorated than before! If you’d like to look at strategic planning for your business or company, get in touch with Kelly Mason on 0419 326 694 or via kelly@bounceaustralia.com

McPhersons

Training that’s hot off the press

McPherson’s Printing Group is one of the largest printing companies in Australia, with big names like Pan MacMillan, Allen & Unwin, CCH and Harlequin among its many loyal clients. On the 12th of May Bounce was lucky enough to be invited to deliver a 2 part customer service workshop with their employees. Specially designed for the large company, the workshop delved into the 3 points of positive customer service and a multitude of experiential activities. To get your own tailor made workshop, contact Kelly Mason on 0419 326 694.

Blog

5 Tips all Managers need to know!

We’ve all been there… Either as an employee, manager or business owner; where we think we are doing everything well and we believe our methods are unquestionable. But what if this thinking could lead you down a rocky path? Our very own Matt Luttrell has used his expertise to give you 5 vital tips to make sure you stay in the game and ahead of your competitors. Click here to read Matt’s tips! Want more? Head to our contact page and let us know what topic you’d love to learn more about!

Michelle Guida

Trainer of the Month

With her warm and welcoming approach and her amazing ability to connect with people on any level, we want to recognise Michelle Guida as our honoured trainer of the month for May! With raving reviews from jobseekers and sites alike, we couldn’t ask for a more dedicated trainer! If you want proof of her kind and nurturing personality, Michelle owns an 11 year old, 5 foot, spotted children’s python. She’s had her since she was a hatchling and loves her “little” Sammy more than anything! Now that’s some serious love and care! Thank you Michelle for everything you do inside and outside of the Bounce world!

Tip of the Month

“Supporting others is important. It helps build confidence & satisfaction. But what’s even more important is supporting yourself. Be proud, you’re amazing!”

– Maria Smith

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Leadership in Tennant Creek

Leadership in Tennant Creek

Once again Maria is jet setting off around the country delivering RSAS leadership training to those in remote communities (don’t know about RSAS? Click here!). First stop was Tennant Creek in the Northern Territory. Maria has just spent 2 days in the town speaking with remote school attendance officers and running a workshop on leadership to help provide professional development to those who may not usually get the opportunity.

20 participants were in attendance and shared stories of how they found ways to engage with the kids and get them to school. Maria was also joined by two other trainers and together they delivered leadership strategies to help them continue to make a difference within the community.

Tennant Creek is only the beginning! Across April and May Maria will also be training in Perth (WA), Halls Creek (WA) and Katherine (NT) with many more training dates and locations to come. For more updates as they happen, head to our RSAS Project Page. We’ll be keeping you posted every step of the way!

Bounce Australia Website

We’ve had a facelift!

We’ve officially updated our website! Now more beautiful and informative than ever, the Bounce Australia website has been rebuilt to contain more information on everything that Bounce offers, so you can always keep up to date! There is new information on training, coaching, consulting and licensing, as well as current projects, helpful blogs and up to date statistics. The Tech/Marketing Team (Nettie) is pretty excited about this one so go check it out and let us know what you think! We’d love your feedback!

Bounce Australia Website

Need some stress tactics?

It’s a fact of life that work can be stressful. We just can’t avoid it, but what we can do is make it a little easier on ourselves and the people around us. Bounce is now offering stress and resilience training packages tailored to suit your business. Increase health, wellbeing, attitude and productivity at a pace that suits you and your staff. No matter what your business or company, stress and resilience training is invaluable, so take the next step and get Professional Development that will put you ahead of the rest. Give Bounce a call today!

Bounce Australia Website

Trainer of the Month

It takes a special something to be a Bounce Trainer and oh boy does our April trainer of the month have it in spades! Jacqui Tribe is not only smart, talented and kind hearted she is also in high demand! Right now she is in her 5th straight booking at the same job network site because they simply refuse to let go of this amazing woman! Jacqui enjoys a balanced diet of wholefoods and Ferrero Rocher, is a passionate Cats supporter and absolute dog lover. She’s in her element in the Training room and absolutely adores being a part of the Bounce team. According to reports from her job network site, she also makes a carrot cake to die for! Thank you Jacqui for putting your heart and soul into your work every day.

Tip of the Month

“Life is always busy. Remember that every now and then you need to take a break and switch off to get perspective on what is really important to you.”

– Maria Smith

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World stage beckons for Bounce following decade of skills delivery

World stage beckons for Bounce following decade of skills delivery

With humble beginnings in Maryborough, Victoria, Bounce started with one woman’s passion for helping people.

Maria Smith, Founder and CEO of Bounce Australia, started working with local Jobseekers in 2006, going door to door to the Job Network Agencies (now jobactive), offering her customised 8 week life skills program. 10 years on and Bounce has grown from a local passion to an international sensation of life skills training and employer education.

It was quickly realised that Bounce was a program not to be underestimated with engagement and employment statistics reaching new highs after jobseekers gained the real life and employability skills and tools that has made Bounce famous. Gradually the Bounce team grew larger and larger with new staff and trainers joining the ranks.

“For me it wasn’t just a job, I wanted to work for Bounce; I wanted to be a part of this amazing thing that was helping me and everyone around me. So Maria hired me and let me learn what it was to work and grow professionally. Bounce literally changed my entire life and I would not be where I am today without Bounce and Maria.”

Says Nettie, one of Bounce’s first participants and employees. Nettie still works full time for Bounce to this day.

As the Bounce team grew, courses expanded across Victoria with accredited life skills and non-accredited business development programs in different locations across Australia. In 2009, The Bounce Program was fully endorsed by mental health expert Dr. John Mendoza and in 2011, Maria released her first book “The Guide to Getting the Job You Want”. By now Maria was well on her way to expanding into the USA and in 2013, Maria was invited to the White House to consult with President Obama’s head of innovation to discuss Bounce addressing unemployment rates in America. By 2014, Bounce launched its international pilot program in Worcester, Massachusetts. Since then, Bounce continues to run programs across Australia and in the USA with plans to expand their reach.

“It’s an amazing milestone for Bounce. For me it’s always been about the “why”. Why do we do what we do? And the answer is – to inspire lives. If it doesn’t meet that simple rule, we just don’t do it. I believe everyone should have access to soft skills and employability skills. Now, more than ever, employers are calling out for this and Bounce has been that solution for 10 years and will continue to be that”

say’s business owner and Director, Maria Smith

On Wednesday the 15th of June, Bounce held a morning tea at their head office in Maryborough to celebrate the ten years working in the industry. With over 50 people in attendance the day was full of fun and lots of laughter. Attendees for the morning tea include Member for Ripon, Louise Staley; Andrew Gibbs, the Assistant Director for the Department of Social Services and Central Goldfields Shire Councillor, Paula Nixon.

So what’s next for Bounce? Kelly Mason, Bounce’s General Manager, had this to say

“Right now, there are a lot of things in the pipeline. We’re looking at some really big projects that have a local focus and we are taking steps to expand our work in remote communities and the delivery of corporate training across all sectors. The future of Bounce is looking bright and we’re excited to see what the next 10 years bring.”

10 Years of Bounce!

10 Years of Bounce!

Bounce is officially 10 years old!

To celebrate, over the next few weeks, we’ll be taking a look at all things Bounce. With everything from flashbacks to embarrassing happy snaps even we’d forgotten about. You’ll learn things about Bounce that you didn’t even realise you wanted to know! So sit back and enjoy the ride, we know we have!

Monday the 16th of May, 2016

Let’s get started with the very first Bounce newspaper article in the Maryborough Advertiser! This one is from 2007 and I tell you what, Maria hasn’t aged a day!

Wednesday the 18th of May, 2016

Who remembers the original Bounce logo?
Every company’s branding has to start somewhere and in 2006 Bounce’s branding started here… thankfully a few years later it left here (sorry Maria). Since the original blue balls and 80’s 3D text, Bounce’s branding has had a few makeovers but as we all know, it doesn’t matter what you look like, it’s what’s on the inside that counts!

Friday the 20th of May, 2016

There is no way we can celebrate Bounce without celebrating the amazing woman who made it all happen. Maria is without a doubt the most dedicated, kind hearted and energetic woman Bounce ever could have asked for.

Once Maria gets an idea in her head there’s no stopping her and in 2006 Bounce was that big idea. She built the company from the ground up making it an international success in just 10 short years and inspiring over 10,000 lives in the process. Thank you Maria for continuing to be brilliant every single day!
Click here to learn more about Maria: www.mariasmith.com.au/

Monday the 23rd of May, 2016

Over the years there has been a huge amount of practical jokes go on in our Bounce office – all work and no play makes Bounce a dull company.

We’ve woken Lachlan up by pretending the server was on fire, we’ve come back from meetings to see Sandy and Leanne had covered our desks in glasses of water, but the one that takes the cake was Lachlan covering Nettie’s desk in tin foil. There’s never a dull day at Bounce!

Check out Lachys tin foil montage!

Wednesday the 25th of May, 2016

We promised you’d learn things you never needed to know, and here they are! 10 weird, wonderful and completely useless facts about Bounce! Enjoy!

Friday the 27th of May, 2016

This Friday we look at the Bounce pocket rocket herself – Our very own General Manager, Kelly Mason!

If Maria’s the ideas woman, then Kelly’s the force of nature behind her, making it all happen. There is literally nothing this woman can’t do – Seriously, I think if we told her to bend spoons with her mind, she’d figure out a way to do it. So this Friday, take some time out to tip your cap in the direction of the very special, Special-K.

Monday the 30th of May, 2016

Send Bounce a Happy Birthday video and feature in our 10 year montage!!!

We’re putting together a birthday massage montage and we’d love for everyone to get involved! All you need to do is grab your phone, flip it on the side and hit record. Wish Bounce a happy birthday then upload your video by clicking on this link:

DROPBOX

Simple! We can’t wait to see your happy, smiling faces!

Wednesday the 1st of June, 2016

We really do have an insane amount of fun at Bounce but behind all the pranks and stupid photos, we work our butts off every day to make a difference to other people’s lives. So in the spirit of our tenth birthday, we’d like to make at least 1 serious post to prove that we’re not just here for our good looks and personality.

Bounce was created 10 years ago to help others be the best they can be by providing guidance and support personally and professionally. So why are we still here today? Because we’re damn good at what we do. The proof is in the statistics.

Friday the 3rd of June, 2016

Urban dictionary defines Matt as:
“An Ancient Greek translation for “eternal god”. It is believed that anyone that holds this name has a great level of skill and ability to perform any task asked of him. Men possessing this name are also greatly skilled at golf.”

We don’t know anything about that last bit and usually we refer to him as “that bloke that is permanently driving around Victoria with a phone taped to his head”

This is Matt, our National Business Manager. He lives, breaths and talks Bounce non-stop. The man knows his stuff and today we thank him for the countless hours he has put into making Bounce a success… Terrible at formatting though.

Monday the 6th of June, 2016

If you have been fortunate enough to see Maria speak you will know she is extremely animated in her delivery and the camera can sometimes capture her in some awkward moments in time.While scrolling through our media files, we came across this little gem… *giggle*

Are you ready to put words in Maria’s mouth? We want to get your most TASTEFUL caption for this pic (and we realise this may not be easy). Post below and give us a laugh on this Monday afternoon!

Friday the 10th of June, 2016

These 2 members of the Bounce family obviously need no introduction, however we’ll introduce them anyway, just reading their names is a gift to all. Nettie Smith and Lachlan Hickey are possibly the greatest employees to ever have walked through the Bounce doors – nay! Any door!

Nettie encompasses the spirit of design! She makes Sagmeister look like a 3 year old with an etch-a-sketch. She spends her days being perfect and fabulous in every way. (… and in no way wrote this Facebook post)
Lachlan, while not being quite as good as Nettie, is still pretty good. He makes email scammers quake with fear and men bow down just to touch his feet. There is nothing this man doesn’t know; Wikipedia has him on speed dial.

Tuesday the 14th of June, 2016

Ok, we’re nearly done paying tribute to everyone that makes Bounce great but we left this one until last because, we think you’ll agree, it’s the best one of all.

There is no way Bounce could be where it is today without the people who are out there every day, inspiring lives and making a difference; our wonderful Bounce Trainers.

Every day they take people under their wings, teach them to aspire to be the best they can be and encourage everyone they come in contact with to live life the way they truly want. So today we say thank you to all our trainers, past and current.

Thank you Donna, Lee, Brenda, Jade, Chrissy, Kate, Jane, Rebecca, Christine, Leanne, Michael, Sharon C. Joseph, Abbie, Jan, Bruce, Mark, Natalie, Michelle, Amanda, Lisa, Belinda, Deborah, Liz, Blazenka, Rachel, Avril, Bec, Dani, Pamela, Stefan, Tracy , Maggie, Sharon P. Linda, Melitta, Phil, David, Nissrine, Ismail, Armando, Jackie.

Wednesday the 15th of June, 2016

It’s been a HUGE day for Bounce. We’ve had our big ten year party (which went fantastically), tried out our first live broadcast (which didn’t go so fantastically), and got to play our 10 year flashback video, which you will all get to see on Friday!

But for now, here are some happy snaps from today. Enjoy!

Stay tuned for updates of Bounce’s look back on ten years!

Next update on Friday the 17th of June, 2016

Rapport and Communication Breakthrough In Alice Springs

Rapport and Communication Breakthrough In Alice Springs

Alice Springs 2014 Week 1 – Amanda Hamill

My first morning with the group was definitely a very different feel to any groups I have been with before…………… my first thought was ” Wow a tough crowd!” Eight sets of very blank eyes staring at me. My first thought was I hope someone other than me will actually speak! As it worked out after some brief introductions communication commenced. None of the participants knew each other but of course they all had things in common.

I gave the group a fun, light hearted account of who I am, and what the course was about, still no talking. I suggested that noise and discussion was a great thing, in my effort to create a warmish atmosphere despite the 35degrees outside. The first day was all about establishing rapport within the group, and making it ok for everybody to bring themselves to the group. There was a good mix of ages from early 20s to mid 50s. I got the feeling some of the older men were of the opinion that it was going to be a complete waste of time, which was confirmed a little later in the day. So after a shaky start of brief introductions we worked on some engagement rules, which the group, were able to develop. Other topics that were discussed on the first day were values and integrity. Both topics were well received and after much coaxing, discussion and about values went on for the whole afternoon.

Half of My pathways went home sick so I volunteered to take as many participants home as I could fit in, I thanked the universes for this opportunity because it allowed me to gain rapport in a completely non obvious way, this continued throughout the week.

It was very apparent that although this was a Jump Start program it was going to be very flexible in how it all came together, and very different from what I had originally planned. It was necessary to change the way I communicated with this group, as much as I was the trainer it was very necessary to allow them to take the lead in many discussions. They were initiated each morning with a communication activity. I strategically arranged for the group to elect a group leader who would ensure times for breaks etc were maintained. I made sure everyone voted for my elder more dubious gentleman, which turned out to be the best thing. He rose beautifully to the occasion and became completely engaged, plus it meant I didn’t have to be the hard a#&e!

I was so very surprised at how emotionally intelligent this group was, in many ways more advanced than many groups I have worked with. The labels they use are different to my ‘norm’ which is culturally significant. My afternoon drives were my education time, I have learnt about language, tribes and dreamtime stories. One of the participants were able to share with me some of my own history as he came from an area in NT were my parents worked on a cattle station, so it is true, keep people talking long enough and you will find the connection.

As the week progressed job applications were developed for those who had clear ideas of the next step and three participants were offered employment! One has commenced already and two commence next week and the week after, both want to complete the course, which made me feel very happy. It took quite a while for me to work out if the participants were enjoying the course or not but by day three they actually told me they all wanted to be there………….

Imperative

The Community of Doomadgee, QLD Educate Phil

The Community of Doomadgee, QLD Educate Phil

Pop 1400 – Aboriginal community

Day temps 36-37

Overnight temps around 20

MONDAY Day 1

Landed at the Doomadgee airport just before 10am after flying out of Cairns at 6am via Mt Isa. Picked up by Les the site manager with another trainer who flew on the same flight to train ‘White Cards’ to the community.
I was taken to my accommodation by Les. The number 3 ‘dongle’ at the rear of the training room was to be my home for the next 2 weeks.

Les introduced me to Rebecca who was to be my mentor and ensure that the kids were picked up every morning. By midday Rebecca had rounded up 11 and we were away. Did a quick overview of our program and what they could expect, some said they were too busy to attend and had family matters to attend to. The number one driving factor up here is family and everything else is secondary. The group were all aged between 18 – 25
I jumped on the bus with them to go home and a few of the group wanted to show me their community plus a few of their local favourite fishing spots.

No Optus service, so no phone conversations with the outside world.
Telstra have a weak signal with low band width and drops in and out depending on the wind. Thank goodness I have the work ipad with Telstra connection :)

TUESDAY Day 2

To walk from one end of the community to other would take no more than 15 minutes, however if they were still asleep, or not ready for the bus, then Rebecca would make another trip to ensure they would show up.
There was funeral service scheduled this afternoon so many did not show today. Those that did listened to each others ‘stories’ for the morning, before finishing up at midday to get home to be ready for the service. We made them lunch and delivered them all home again on the bus around 1pm.

WEDNESDAY Day 3

Many of the participants had celebrated the funeral service fairly hard last night and consequently the turnout was low and the community was very quiet. This was a day where I really got to understand the community. They taught me some language, and we walked to the river where they chopped a tree branch to make me a boomerang. During the time at the workshop they got present to their creative, cultural and leadership skills. They realised that they were the ones to lead the community in to the future. No one else was coming.
A couple of representatives from Queensland Swim called in looking for volunteers to work as Life Savers. The boys did not hesitate in accepting the training. I drove them over to the Primary School pool at 4 pm where we spent an hour with the ‘dummies’ learning the DRSABC of Life Saving.

THURSDAY Day 4

By 10am and 3 bus trips, we had most of the mob in the ‘cool room’ ready to get the day under way. Today we discussed what was important to them and the community, plus how they could make a difference here in Doomadgee.
They came with amazing values, including education, knowledge and travel.
The only event that comes to Doomadgee is the Rodeo every August.
We looked at what is missing here and they came up with a ‘Doomadgee Sports Day’ where they could have specified aged groups competing in a range of sports. Already they have decided who would lead the committee and which sports they were going to have and the age divisions. Next week, 2 of the Gold Coast Titans are visiting and I’ll have them talk to our Leaders in our Mob.

Around 2pm news had gotten to us that a road fatality just on the outskirts of town had occurred. The families insisted that they come home. There were riots around as blame was being fought out on the streets. Extra police were flown from Mt Isa as the evening wore on. The Royal Flying Doctor Service flew in and transferred the body out just after midnight amongst the grieving and wailing of the locals. The last extra service flew in over our heads at 2:45am. There are still 3 others on the critical list from the accident.

FRIDAY Day 5

Today was declared a day of Shame by community. No one was on the streets and no attendees for any programs showed. There is only one store here and they were shutting at noon as respect. One of the Elders walked by and checked in to make sure we were not working.
Les suggested we stay locked in the compound until Tuesday, as Monday is Labour Day in Queensland. The weekend looks like a perfect time to catch up on my laundry and the back catalogue of reading material I have.

SATURDAY, SUNDAY & MONDAY Days 6,7 & 8

The weekend included the Monday Queensland public holiday as Labour Day.
Plenty of reading and writing diary and blog updates.
Watched the Rabbitos win the NRL grand final.
Dropped a lure into the river at the end of the street, no takers.
Another fatality from the Thursday accident, and a young fella had his stomach cut open when he jumped into a local billabong. This resulted in two separate flights by the RFDS over the weekend.

TUESDAY Day 9

Had a new starter today. Many still away still in shock over the last few days events in the community.
I used this time to assist 5 of my mob in getting their ‘white cards’. I have a couple who struggle to write but can understand the requirements. They saw this as a potential opportunity for casual employment. Currently on the outskirts of town there are new besser brick houses on slabs being built by contractors. Occasionally they call in looking for labourers for the day who must have ‘white cards’.
These houses are being built to alleviate the overcrowding of current accommodation.

WEDNESDAY Day 10

Another new starter today. This was an amazing day where we addressed Integrity and applying it to a project that would benefit the community. We mapped out a plan to set up a Doomadgee Sports Carnival, to direct the energies of the younger kids into sport, as opposed to causing damage and vandalism around town. They have designed several underage teams, the team names, and across several sports including Rugby, cricket, AFL & basketball.
Elijah brought in his didgeridoo and played while Hilton & Randell showed me how to dance several dances.
In the afternoon we went out bush in search of a Gutta-percha tree to make some musical boomerangs.
On the way back we called across to the top of the Nicholson River and saw a croc sunbathing on a rock who took off when he heard us. This didn’t stop a few of my mob going for a swim. I declined as I think the crocs prefer white meat!
It was almost 5pm when I dropped off the last of the group.
Got to see the red moon (Mars eclipse) which matched the colour of the soil tonight.

THURSDAY Day 11

Today we had some awesome conversations around responsibility, skills and attributes. They saw they had the capabilities to tackle just about anything that was placed in front of them. Late in the afternoon two blokes from NRL Qld and two of the Gold Coast Titan players visited us. They are looking for leaders in the community to assist in setting up a Rugby carnival for U17 players next month with a view to running a carnival in March 2015. A few of my mob were keen to do this and amazed how their ideas from yesterday were showing up today.

FRIDAY Day 12

Final day. Started at 8:30 with Randell who wanted to finish off my boomerangs today. Five showed up today to meet with the NRL boys and the titans. We escorted Jake out to the airport and headed over to the Primary School for our meeting and planning. The meeting went through until lunchtime and lunch was provided by the school. The team were given a few set tasks to do and were keen to get underway. By the end of the day we had a team name – the ‘SPD (Strong, Proud & Deadly) Crew and the ‘Doomadgee Crocs’ even had a logo.
We did a quick trip across the causeway where they showed me the ‘family tree’ which is just outside the shire limit. It’s the place closest to town where they can consume alcohol legally. There is a stack of empty green cans and yellow cans under this tree. There were a couple of blokes sitting on eskys enjoying a few as we drove by, this is the middle of scrub at 40 plus degrees.
On the way back we spotted a few canvas dwellings set way back off the road. There are many who live this way, out of town.
Dropped them all back around 4pm and Les drove me over to check in for my 5pm flight.
Unfortunately he had to drive me back as there was a 2 ½ hour delay.
Flew out just after 7:30 and landed in Cairns (via Mt Isa) just prior to midnight.

My OBSERVATIONS of this community

• Family come first
• Time is concept
• Possessions are not personal
• Tidying up is not necessary
• Roaming dogs (buganewn) and horses (yaramin) are ignored
• The Bush is home to many
• Goanna is the preferred meat
• Gul Gul (long necked turtle) is the best seafood (2hr drive to the coast)
• Local fruits are the best at the end of the wet season (and free)
• Canned corned beef with tomato sauce can be every meal
• Fridays are optional
• Restrictive alcohol laws do not work
• Alcohol destroys families
• Nothing is urgent
• Connection is vital
• Language is alive
• Belongings cannot be touched, or moved, after death unless a smoking ceremony has taken place
• Uncles, Aunties, Brothers and Sisters are terms of endearment
• Listening and understanding is the key to connection and trust
• Unless you are trusted you will never see the true beauty and real gems of this land

Phil