The Bounce Program: The key to finding work after COVID

The Bounce Program: The key to finding work after COVID

Australia’s employment services sector is overwhelmed and overrun with people looking for work.

In the wake of COVID-19, Australia’s unemployment and underemployment rates have skyrocketed, leaving employment providers scrambling to find ways to connect and engage with job seekers.

With the adjustments to mutual obligation requirements and some consultant caseloads reaching over five hundred people, job seekers are experiencing frustration in their quest to find work in an environment where opportunities are scarce.

“Over the coming months we could experience a wave of unemployment like we haven’t seen since the great depression. The impact of this is hard to comprehend in 2020,” said Maria Smith, Founder and CEO of people-training company Bounce Australia.

“Some employment providers have already experienced a 50% increase in demand for services, and that’s only going to get worse next year when JobSeeker and JobKeeper payments cease.”

“We know if a person is unable to find work within 12 months of becoming unemployed, they are more likely to experience long-term unemployment and this can lead to serious mental health impacts like anxiety and depression.”

“With unemployment rates forecast to remain high until at least 2024, it’s critical we re-think the way we help people find work. The old system of meeting regularly with your employment consultant and doing face-to-face training isn’t going to get Australian’s working again. We need to challenge the status quo and do things differently.” Ms Smith explained.

Bounce Australia has developed The Bounce Program – a unique wrap-around approach to workforce activation that gives people the skills they need and confidence to find employment faster and more effectively than any other work-readiness training available.

The Bounce Program is an evidence-based transformational soft skills program that has impacted the lives tens of thousands of people across Australia, New Zealand, and the USA. 

 As a small business located in Maryborough, in central Victoria that delivers its programs both nationally and internationally, Bounce has been heavily impacted by COVID-19.

“Since 2006, we’ve been delivering job seeker programs through face-to-face training, but this stopped when COVID-19 restrictions commenced back in April. We’ve had to pivot our business model radically to keep ourselves operational.” Ms Smith said.

“Job seekers need to stay engaged in their employment journey, and right now, the most effective way to give people the work-readiness training they need is online. With the cancellation of face-to-face training, we’ve created a revolutionary digital version of our program that is delivered through a fully-customised online platform.”

 

The Bounce Program Online: An access-anywhere soft skills training program that will revolutionise the way job seekers undertake work-readiness training. 

The Virtual Job Coach

Bounce Online is a ‘virtual job coach’, saving employment consultants and case managers hundreds of hours of contact and intel-gathering with their clients as they complete program from home instead of in a training room.

Job seekers work through learning modules designed to give them more confidence, develop their resilience and boost their employability skills.

At the completion of the program, case managers are provided with detailed reports that help them support their clients to achieve their employment goals.   

Bounce Australia’s National Business Manager Matthew Luttrell explains how job seekers have been actively engaging with their case managers and participating in training despite the COVID-19 restrictions through the new online learning platform.  

“We’ve been trialing Bounce Online with clients from MAX Solutions in New South Wales, and the results have been incredible.” Mr Luttrell said.

MAX Solutions Program Case Manager Chantel Cleminson is excited to have her clients from the Opportunity Pathways Program undertaking Bounce Online because it’s the perfect way to keep them connecting with her while they are looking for work.

“I put my clients into the Bounce Program because COVID-19 has had a real impact on them. Some lack confidence and others have a lack of clarity with regards to their career goals, and it’s hard for them to see a way forward.” Ms Cleminson said.  

“By participating in Bounce, they gain incredible insight into their strengths and capabilities. My clients are more confident, which is leading to better engagement.”

One of Ms Cleminsons’ clients Jenny, participated in Bounce Online and said that it has helped her see her life entirely differently.

 “Before the program, I was very negative about everything related to employment,” Jenny explained.

“I found job searching hard because of my low confidence, motivation and energy. I would see people going to work, and I wish I had a job to go to like everyone else.”

“Bounce Online helped me to assess and understand my abilities in the career world, and I’ve developed more confidence, new skills and new technical abilities. I’m ready to find my dream career now.” Jenny said.

Preparing skills for human future

With huge numbers of the current workforce suddenly facing the need to re-train and up-skill, soft skills – the most transferable skills for any employee to have, are in high demand.

“We know that people who have a range of soft skills, such as emotional intelligence, communication skills, resilience, creativity and problem-solving skills are valuable employees and during an employment crisis this, soft skills are critical.” Mr Luttrell said.

“Employees with these skills will be highly sort-after as the workforce starts to open up again. Any person that goes through the Bounce Program will have developed and expanded these skills, and it will make them very attractive to employers.” Mr Luttrell added.

Employment providers that put their clients into Bounce Online will see a dramatic shift in their behaviour, confidence and self-belief. During these uncertain times, this level of engagement is invaluable and will be a game-changer for the industry. 

Bounce Online - Book a demonstration with a member of the Bounce team today!

Let one of the Bounce team take you on a personally guided tour of the platform where you can watch the videos, view the quizzes, participate in the activities and see how the unique gamification elements work to keep clients engaged and motivated. 

Coaching for A Human Future

Coaching for A Human Future

There’s nothing like getting straight back into training, and Maria along with Teri Britschgi, our Vice President of Operations for Bounce USA, has been in South Australia delivering some exciting new coaching content as part of a trial program we’re running with MADEC Australia. Over six days, Maria and Teri worked with 18 enthusiastic Employment Consultants from MADEC’s site in Christies Beach to build their coaching skills and give them more confidence when working with their clients. Judging by the feedback, the training was a hit!

“I really enjoyed the whole three days. You have challenged and helped me to see the best in myself and who I can be.” – Deb H

“Maria is an amazing facilitator. I am so ready for this next step. Thank you so much for your superior suggestions!” – Tracy

“I found the training fantastic, not only for my work but for my personal life as well. I would recommend all MADEC employees get involved.” – Nigel

We’ve discovered a new way to work with Employment Consultants, or Job Coaches as we like to call them and the future looks incredibly exciting. For these brand-new Job Coaches, working with their clients will now involve using the very best coaching techniques and tools to help boost engagement and support them into employment or further training faster and more effectively than ever before. If you’d like to find out more, send an email to info@bounceaustralia.com with the subject line “Tell Me More!”

New Bounce Trainers for NZ

With just a hop, step and a jump across the Tasman Sea, Maria was back in Hawke’s Bay, New Zealand training new Bounce Trainers with LIFT Social Enterprise early in January.

LIFT has been delivering our Bounce Soft Skills program since 2018, and these new trainers are set to deliver even more programs to young people in the Hawke’s Bay area over the coming year. Meet the new crew Moana, Tyler, Sacha, Vanessa and Faryn!

If you want to know about the amazing work that LIFT do, check out this incredible interview with LIFT Founder, Jody Hamilton and LIFT shining star, Tyler Haurima-Brown:

If you want to know about the amazing work that LIFT do, check out this incredible interview with LIFT Founder, Jody Hamilton and LIFT shining star, Tyler Haurima-Brown:

Emotionally Intelligent Workplaces

Did you know that one of the most downloaded documents from The Way Finders Network is our Emotional Intelligence Poster?

Emotional intelligence (EI) is the capacity to understand and manage your emotions. Mastering the skills involved with EI including self-awareness, self-regulation, empathy and motivation is incredibly important for anyone working with people and especially for those working in employment services.

The poster is a simple and highly effective tool when it comes to keeping EI front of mind in your workplace. We’ve had lots of Job Coaches tell us that they’ve printed the poster and sat it at their desk as a great reminder to practise EI daily.

Grab your FREE COPY here!

A Minute with Maria

“I love this TedTalk – it focuses on self-awareness and the simple things you can do to bring a greater level of awareness by just asking one simple but powerful question. As coaches, it’s so important that we show up to every session with our clients as the best version ourselves, so that we can give them all the help they need.”

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We’re coming for you 2020!

We’re coming for you 2020!

A new year, a new decade and infinite possibilities! There’s nothing like a couple of weeks respite, to practise some self-care and re-charge those batteries so that you’re ready to hit the ground running. And everyone here at Bounce HQ has been doing just that. It’s only the 3rd week of January, and we’re already taking bookings for our accredited programs with our partners ACE Community Colleges and Jesuit Community College, running training with corporate businesses and working on some very exciting new content as well!

2020 is going to be HUGE!

Meet our new QLD Business Development Officer

We are excited to introduce you to Theo Nguyen, our new Business Developer for Queensland! Theo’s role here at Bounce is to increase engagement with the programs delivered in partnership with ACE Community Colleges in Queensland. He’s the person to contact if you’re looking to book in QLD.

Theo officially joined the Bounce team on the 6th of January and will be working with the amazing team of Queensland Trainers, ACE Community Colleges, Employment Providers, Community Groups and the wider business community.

Before joining Bounce, Theo has spent 9 years working within JobActive & Disability Employment Services and knows firsthand exactly how rewarding and challenging the industry is.

“I am very excited to be joining the Bounce team and working with ACE because I want to make a difference in our community and help job seekers and students move forward in life. There is nothing better than help to change people’s lives.”

If you’d like to contact Theo, his mobile number is 0488 196 728 or email him theo@bounceaustralia.com

Don’t Give Up on Your Dreams

Not only is it the start of a new year, but it’s also a new decade which means you have an opportunity to shape your future however you choose.

Why do we make resolutions for a new year? External motivators, like the start of a new year or even a birthday, can provide the opportunity for you to reflect on your past experiences and decide whether or not you’re up for a change. But sticking to your goals, now that’s a whole other challenge! In fact, on average most people have ditched their new year’s resolutions by the start of February.

But there is hope! Here are our top 5 tips to help you stay focused on achieving your goals. Give them a go today!

A Minute With Maria

A new addition to our newsletter for 2020 – Spend a minute with Maria and learn more about what interests, motivates and inspires her. Each month she’ll share with you a story, a piece of research or something purely indulgent that she is excited by.

“Three weeks at the beach gives you plenty of time to read, learn and be inspired! While researching new content for our training programs, I found this interesting piece on ‘blind-spots’. Watch this short video and make sure you don’t have any distractions around you so you can concentrate.”

“Blind spots highlight how we can get so focused on something and completely miss other things around us. As a Job Coach, you might want to consider when working with clients how often you can get so focused on a certain path for clients, that you forget what they want and miss some important information in their communication. Keep an eye out for ‘blind spots’ when you meet with your next client.”

– Maria Smith

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Planning for 2020

Planning for 2020

Not long now until the clock strikes midnight and 2019 turns into 2020. Have you commenced planning for Jan and Feb yet? We know a lot of Employment Service Providers who already have, and we are quickly booking out our ACE Community College and Jesuit com unity College three and six-week Accredited Bounce Programs. The benefits of running a Bounce Program in January include:

  • Getting your clients motivated for a fresh start in the New Year
  • Hitting the reset button ourselves and looking at what services we can utilise as a Provider
  • Getting ahead of the pack with an activity for your clients in January, rather than waiting for Feb and losing a month

Give our National Business Manager, Matt Luttrell, a call on 0409 244 599 or email him via matthew@bounceaustralia.com and give him a date you would like to commence a Bounce Program!

Bounce Awards Night

Trainer of the Month isn’t the only way we show appreciation to our amazing Bounce family. Friday the 15th of November saw Bounce hold its very first Annual Bounce Awards! A night for Bounce staff, trainers and partners, to come together and celebrate the hard work and dedication of everyone in the world of Bounce.

This night is something that we have wanted to do for so long, and finally it came to be a reality. Being able to say thank you to everyone the way we’ve always wanted to was an exhilarating experience for everyone involved.

And what awards night would be complete without the actual awards!? Five trophies were handed out in total and were accepted to the overwhelming roar of applause, whistles, and yes, a few tears!

So, without further ado, the Bounce award winners for 2019 are… *drumroll please*

The Way Finder of the Year Award: Linda Pierson

For flexibility to their training, and outstanding employment outcomes and completion rates.

Potential Lives Here Award: Amanda Simpson

For continual improvement to completion rates, improvement in quality of training, positive attitude to learning, and honing their craft.

Bounceketeer of the Year: Chris Young

For upholding and representing Bounce’s values to the highest standard.

The Seriously Clever Award: Prue Howard

For thinking outside of the box, flexible and intuitive training, application of all skills for the support of others, and adaptability.

The Dog Ate my Homework Award: Stephen Tuxford

For his continuous struggle with returning feedback, disclaimers and confidentiality agreement forms, but creating a system so he’s never late with paperwork again.

Laughter, reminiscing and a few cheeky glasses of champagne saw the evening out, with everyone heading home smiling from ear to ear. Thank you so much to everyone involved, we can’t wait to do it all again next year!

Silly season got you stressed?

The Way Finders website is getting some seriously clever content lately, and it’s all focused on self-care for people working in employment services! There are new blogs, podcasts and downloads to be had, including this fantastic blog all about stress! It even comes with a super quick stress assessment quiz to help you better understand your stress levels!
Click here to check it out!

Trainer of the Month

It’s our last Trainer of the Month for the year! We’ve done, seen and experienced more than ever before, and with such an exceptional year comes an equally exceptional trainer! Having been with Bounce for over nine years, he is basically part of the furniture! If you haven’t guessed it already, November’s trainer of the month is none other than Mr Phil Pollard!

Phil is a man like no other. He can (and will) walk into any building with his hand outstretched, a smile on his face, and impart wisdom onto anyone that will listen. For Phil, helping people isn’t a job, it’s a lifestyle – and boy, does it show!

Phil has worked alongside Bounce delivering accredited programs, non-accredited programs, and programs in the furthest reaches of the country to offshore indigenous communities. You name it, and most likely, Phil’s done it – changing lives as he goes.

We asked Phil what the highlights are for him when it comes to training:

“My highlight is receiving calls, well after the programs are over, from participants who want to share their amazing experiences from their participation. It really doesn’t matter who gets into my groups because none of them can escape being coached into their greatness and having a positive impact in their lives.”

Here we are Phil, nine years later and we can’t thank you enough for your dedication and loyalty to changing peoples lives! Keep being amazing (we know you will anyway!).

Self-Care Tip of the Month

“My work inspires me, but when I get overworked, I make sure I engage in positive conversations with my team that make me feel good. It gives me energy. This month try to figure out what gives you energy and makes you feel good, then jump on in and do it!”

– Maria Smith

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Something big is coming!

Something big is coming!

For all our friends in the Employment Services industry, this is for you! We’ve listened to the challenges. We understand the problems. And we’ve created something that we think will have the answers!

This exciting new venture will launch at the National Employment Services Association (NESA) Conference in a months’ time.

If you want to be the first to know all about it, head to our website and sign up to our mailing list so you can receive first access to a whole heap of awesomeness!

Get your Network on in July!

If you’re keen for a little business networking and want to see Maria live in action, then you may want to be in Melbourne next Thursday (25th of July)!

Maria will be presenting as Keynote Speaker for the Southern Cross University Business Networking Event at Foy’s Arcade in Melbourne, with the event hosting a huge range of online students, academics and industry leaders.

Maria’s Keynote presentation, The Power of Certainty, will focus on the big “what’s next” question and understanding the importance of having a clear vision of where you want to go, based on the idea that our values and beliefs can drive the best outcome.

Want more info? We’ve got everything you need right here! Seats a filling up so get in quick!

Flying High

We’re officially half-way through the year and Bounce is showing no signs of slowing down! So many incredible things are happening here in Australia, but have we mentioned all the cool things happening in the US?

With aeroplanes now being her second home, Maria set off for a whole two weeks in June to lend her incredible voice to the Geographic Solutions, Working Technology Conference in Monterey, California as a Keynote Speaker. Speaking on the importance of engagement and connection, the packed room listened, learned and laughed, taking away some great insights to filling their cup to keep their minds and bodies healthy.

But that’s not all that happened on Maria’s trip! She also had the pleasure of training five new Bounce USA trainers, teaching them the ins and outs of the Bounce Methodology and the science behind what we do here at Bounce.

All in all the trip was a huge success, and we want to say a massive thank you to everyone at Geographic Solutions for inviting Maria to speak and be a part of your incredible conference, and the Bounce USA team for putting together such great training.

Is your Emotional Intelligence higher than you think?

While trawling through research papers and googling new and exciting studies (a huge part of what we do here at Bounce), we came across this handy little article from www.inc.com.

Short and to the point, “If You Say Yes to Any of These 8 Questions, Your Emotional Intelligence Is Higher Than You Think” gets right to the heart of why it’s so important to develop Emotional Intelligence – especially in business. If you have a spare minute, take a look, it will give you a good gauge of where your Emotional Intelligence is at.

If you or your team could do with an EQ boost, give us a call. We can take your Emotional Intelligence to new heights with our flexible training and coaching packages, designed specifically to meet your needs.

“Best session I’ve been to. I wish it was longer. Every person who works with other humans should have to do this.” – Cara Jarrett, People Branch – Department of Jobs and Small Business

“Maria has a wonderful manner and an amazing depth of knowledge on the subject. I learnt a lot about myself and the way I interact with clients and how I can improve both myself and my interaction.” – L.S. Matchworks Ballarat

Trainer of the Month

So many great trainers and so little time left in the year! Our trainer of the Month for July is none other than the amazing and inspirational Belinda P! Belinda has lived the majority of her adult life motivating people through training and education across the Northern Territory and Victoria – and it is still her passion to this day!

When she’s not in the training room, she’s spending time with her amazing kids, volunteering for her community and taking fun to a whole new level with Roller Derby – Awesome!

The knowledge, experience and passion that Belinda brings to her role is astounding.

“I never get tired of meeting my participants and supporting them in whatever their journey is; seeing them learning to back themselves for their knowledge & experiences. And I think I learn as much from them as they do from me!”

On behalf of everyone at Bounce, thank you Belinda, you are an inspiration to us all, keep being amazing every single day!

Tip of the Month

“When we stop learning, we stop moving forward. Everything we could ever hope to learn is right at our fingertips (literally), so take your passion and strive to know more every single day!”

– Maria Smith

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Action takers, how to go bold and be brilliant

Action takers, how to go bold and be brilliant

We live in a time where employees are no longer numbers on a clipboard, they’re needed and appreciated, and having employees that are happy, productive and excel in their work is more vital than ever before. A massive piece of this is corporate culture, and some of the largest and most successful companies have turned this into a fine art.

For example, Netflix evaluates their employees by their abilities and accomplishments rather than the number of hours worked, creating a culture of self-starters and accountability. DreamWorks holds events and parties that encourage employees to showcase their personal work and projects to boost confidence and appreciation. Companies like Adobe, Google, Facebook, and Amazon build their incredible work cultures by investing in their employee’s professional development.

You may not be able to hold large parties or have the luxury of changing the entire business model, but you can give your team the skills they need to go from good to great. Maybe upskilling your team hasn’t crossed your mind yet and that’s okay, but remember a business or company name alone is not what makes it successful, it’s the people behind the scenes that work hard every day, yourself included, that make it happen. This is where innovation begins, and success stems from. This is how you go bold and be brilliant – together!

By Maria Smith, Bounce Way Finder.

Managing Change with NDIA

Last month Maria was honoured to be invited to speak at the National Disability Insurance Agency conference, delivering a presentation on change, resilience and managing stressful situations to around 70 people.

Held in Geelong, this national event hosted employees from all over the country in various roles within the NDIA, from the GM to admin personnel.

Maria delivered tangible, practical tools for staff to manage themselves as individuals, as well as others within a team – and she had a blast (as you can see from the pic!).

We would like to say a big thank you to everyone at NDIA for giving us the opportunity to support such an incredible team of people.

More Tips from jobactive

We’ve got another Bounce inspired YouTube video for you this month. We all know that Employers have responsibilities to their employees, but have you ever thought about what your responsibilities are to your employer? Let Maria walk you through the basics right here!

Trainer of the Month

It’s that time once again for us to tell you about another of our incredible and inspiring trainers! June’s trainer of the month is none other than the beautiful Lisa Miki!

Lisa has lived in Mildura for most of her life and worked in the security industry for over 15 years, gradually her attention moved to training and that’s where our story begins! Starting at Bounce in February 2018, Lisa is an amazing source of inspiration for her participants. Her fun and cheeky attitude gets students up and moving, giving them a proactive outlook to building their best life.

As well as being an extremely committed and engaging trainer, Lisa is the mother of two wonderful kids and is an avid Melbourne Storm supporter. Lisa lives by the rule “Conduct yourself in such a way that when someone speaks bad of you, no one believes them.” And it shows!

Thank you so much Lisa for your true dedication to not only being a Bounce trainer but also a wonderful human being! Your passion for your work is an inspiration to people every single day!

Tip of the Month

“You can learn a lot about someone and how they see the world by just sitting back and listening. Take note of the words they use, their facial expressions and body language. Listen without judgement or bias and you will gain a new level of social awareness.”

– Maria Smith

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