Soft skills for job seekers – The Bounce Online Approach

Soft skills for job seekers – The Bounce Online Approach

The results are in…! Bounce Online is proving to be a real game-changer when it comes to job-readiness and soft skills training for job seekers. 

Since the beginning of the COVID-19 global pandemic, the way we deliver job-readiness and soft skills training has changed dramatically. With limited options to deliver face-to-face training, our online version of the Bounce Program has adapted and grown to become one of the leading online learning programs for job seekers. 

Our approach to giving job seekers the best job-readiness training and employability skills is unlike anything else. Our soft skills program has been tried and tested for 15 years and now the online program is taking the employment training sector by storm.  

The latest version of the program as been operating since November 2020 and the feedback and results are really quite incredible and clearly demonstrate the value and importance of soft skills for people who are looking for work. 

Here are some of the highlights… 

Bounce Online has raised the bar when it comes to completion rates for online training programs and courses. But our program isn’t just a set-and-forget online course – there’s the weekly coaching sessions with Bounce Coaches and regular contact with our engagement team that mean that participants are supported from beginning to end.  

We know that the time it takes to complete online courses can vary considerably, especially when it comes to job-readiness and vocational training. One of the key features of Bounce Online are the gamification and reward elements which have been designed to give participants encouragement and recognition for their efforts as they move through the program. On average, it takes just three weeks for participants to go from disengaged and stuck, to excited and motivated to take the next step forward in their employment journey.  

Our feedback forms consistently demonstrate how effective Bounce is when it comes to helping clients develop their soft skills and feel more confident in their strengths, abilities and personal qualities. 

The feedback from clients demonstrates how much the enjoy the program. We get plenty of feedback from people that have limited computers skills that tell us how easy the platform is to navigate and with our incredible tech support it makes it super simple for people to use. It really is the most surprising, inspiring, fun employment training you can do!

Unlike other self-paced online learning programs, Bounce Online has a genuine human-touch. We know how important it is for people to feel supported on their learning journey and this is why we have incorporated coaching and tech support at every stage of the program. From when a client is first entered into the system to when they finish the course (and beyond), there is a Bounce team member in their corner, cheering them on! 

This right here is where the magic happens. We know that coaching, training and mentoring in soft skills works best when there is a person there to help you explore the learning and dive deep into the content and concepts. And this is exactly what our Bounce Coaches are there to do. Our weekly coaching sessions have consistently demonstrated how valuable they are for the participants and they are the difference when it comes to getting outstanding employment outcomes. 

Need more proof? Listen to AtWork client, Malcolm talk with Chris about his experience with the program.

 

For more information about the Bounce Program and how you can get your clients involved click the link below or contact us here

Bounce Job Coach Certification

Bounce Job Coach Certification

The must-have certificate for anyone working in employment services. 

Bounce Australia is excited to announce the release of its brand-new training course Bounce Job Coach Certification. The certified course has been developed for anyone that works with and supports people to find meaningful & sustainable employment. 

Job Coach Certification demonstrates how powerful soft skills and coaching skills are when it comes to working with disengaged and long-term unemployed clients. 

Find out more about Bounce Job Coach Certification or download the brochure here. Talk to us today about how you can bring Bounce Job Coach Certification training to your team today – contact us

The Bounce Program: The key to finding work after COVID

The Bounce Program: The key to finding work after COVID

Australia’s employment services sector is overwhelmed and overrun with people looking for work.

In the wake of COVID-19, Australia’s unemployment and underemployment rates have skyrocketed, leaving employment providers scrambling to find ways to connect and engage with job seekers.

With the adjustments to mutual obligation requirements and some consultant caseloads reaching over five hundred people, job seekers are experiencing frustration in their quest to find work in an environment where opportunities are scarce.

“Over the coming months we could experience a wave of unemployment like we haven’t seen since the great depression. The impact of this is hard to comprehend in 2020,” said Maria Smith, Founder and CEO of people-training company Bounce Australia.

“Some employment providers have already experienced a 50% increase in demand for services, and that’s only going to get worse next year when JobSeeker and JobKeeper payments cease.”

“We know if a person is unable to find work within 12 months of becoming unemployed, they are more likely to experience long-term unemployment and this can lead to serious mental health impacts like anxiety and depression.”

“With unemployment rates forecast to remain high until at least 2024, it’s critical we re-think the way we help people find work. The old system of meeting regularly with your employment consultant and doing face-to-face training isn’t going to get Australian’s working again. We need to challenge the status quo and do things differently.” Ms Smith explained.

Bounce Australia has developed The Bounce Program – a unique wrap-around approach to workforce activation that gives people the skills they need and confidence to find employment faster and more effectively than any other work-readiness training available.

The Bounce Program is an evidence-based transformational soft skills program that has impacted the lives tens of thousands of people across Australia, New Zealand, and the USA. 

 As a small business located in Maryborough, in central Victoria that delivers its programs both nationally and internationally, Bounce has been heavily impacted by COVID-19.

“Since 2006, we’ve been delivering job seeker programs through face-to-face training, but this stopped when COVID-19 restrictions commenced back in April. We’ve had to pivot our business model radically to keep ourselves operational.” Ms Smith said.

“Job seekers need to stay engaged in their employment journey, and right now, the most effective way to give people the work-readiness training they need is online. With the cancellation of face-to-face training, we’ve created a revolutionary digital version of our program that is delivered through a fully-customised online platform.”

 

The Bounce Program Online: An access-anywhere soft skills training program that will revolutionise the way job seekers undertake work-readiness training. 

The Virtual Job Coach

Bounce Online is a ‘virtual job coach’, saving employment consultants and case managers hundreds of hours of contact and intel-gathering with their clients as they complete program from home instead of in a training room.

Job seekers work through learning modules designed to give them more confidence, develop their resilience and boost their employability skills.

At the completion of the program, case managers are provided with detailed reports that help them support their clients to achieve their employment goals.   

Bounce Australia’s National Business Manager Matthew Luttrell explains how job seekers have been actively engaging with their case managers and participating in training despite the COVID-19 restrictions through the new online learning platform.  

“We’ve been trialing Bounce Online with clients from MAX Solutions in New South Wales, and the results have been incredible.” Mr Luttrell said.

MAX Solutions Program Case Manager Chantel Cleminson is excited to have her clients from the Opportunity Pathways Program undertaking Bounce Online because it’s the perfect way to keep them connecting with her while they are looking for work.

“I put my clients into the Bounce Program because COVID-19 has had a real impact on them. Some lack confidence and others have a lack of clarity with regards to their career goals, and it’s hard for them to see a way forward.” Ms Cleminson said.  

“By participating in Bounce, they gain incredible insight into their strengths and capabilities. My clients are more confident, which is leading to better engagement.”

One of Ms Cleminsons’ clients Jenny, participated in Bounce Online and said that it has helped her see her life entirely differently.

 “Before the program, I was very negative about everything related to employment,” Jenny explained.

“I found job searching hard because of my low confidence, motivation and energy. I would see people going to work, and I wish I had a job to go to like everyone else.”

“Bounce Online helped me to assess and understand my abilities in the career world, and I’ve developed more confidence, new skills and new technical abilities. I’m ready to find my dream career now.” Jenny said.

Preparing skills for human future

With huge numbers of the current workforce suddenly facing the need to re-train and up-skill, soft skills – the most transferable skills for any employee to have, are in high demand.

“We know that people who have a range of soft skills, such as emotional intelligence, communication skills, resilience, creativity and problem-solving skills are valuable employees and during an employment crisis this, soft skills are critical.” Mr Luttrell said.

“Employees with these skills will be highly sort-after as the workforce starts to open up again. Any person that goes through the Bounce Program will have developed and expanded these skills, and it will make them very attractive to employers.” Mr Luttrell added.

Employment providers that put their clients into Bounce Online will see a dramatic shift in their behaviour, confidence and self-belief. During these uncertain times, this level of engagement is invaluable and will be a game-changer for the industry. 

Bounce Online - Book a demonstration with a member of the Bounce team today!

Let one of the Bounce team take you on a personally guided tour of the platform where you can watch the videos, view the quizzes, participate in the activities and see how the unique gamification elements work to keep clients engaged and motivated. 

Coaching for A Human Future

Coaching for A Human Future

There’s nothing like getting straight back into training, and Maria along with Teri Britschgi, our Vice President of Operations for Bounce USA, has been in South Australia delivering some exciting new coaching content as part of a trial program we’re running with MADEC Australia. Over six days, Maria and Teri worked with 18 enthusiastic Employment Consultants from MADEC’s site in Christies Beach to build their coaching skills and give them more confidence when working with their clients. Judging by the feedback, the training was a hit!

“I really enjoyed the whole three days. You have challenged and helped me to see the best in myself and who I can be.” – Deb H

“Maria is an amazing facilitator. I am so ready for this next step. Thank you so much for your superior suggestions!” – Tracy

“I found the training fantastic, not only for my work but for my personal life as well. I would recommend all MADEC employees get involved.” – Nigel

We’ve discovered a new way to work with Employment Consultants, or Job Coaches as we like to call them and the future looks incredibly exciting. For these brand-new Job Coaches, working with their clients will now involve using the very best coaching techniques and tools to help boost engagement and support them into employment or further training faster and more effectively than ever before. If you’d like to find out more, send an email to info@bounceaustralia.com with the subject line “Tell Me More!”

New Bounce Trainers for NZ

With just a hop, step and a jump across the Tasman Sea, Maria was back in Hawke’s Bay, New Zealand training new Bounce Trainers with LIFT Social Enterprise early in January.

LIFT has been delivering our Bounce Soft Skills program since 2018, and these new trainers are set to deliver even more programs to young people in the Hawke’s Bay area over the coming year. Meet the new crew Moana, Tyler, Sacha, Vanessa and Faryn!

If you want to know about the amazing work that LIFT do, check out this incredible interview with LIFT Founder, Jody Hamilton and LIFT shining star, Tyler Haurima-Brown:

If you want to know about the amazing work that LIFT do, check out this incredible interview with LIFT Founder, Jody Hamilton and LIFT shining star, Tyler Haurima-Brown:

Emotionally Intelligent Workplaces

Did you know that one of the most downloaded documents from The Way Finders Network is our Emotional Intelligence Poster?

Emotional intelligence (EI) is the capacity to understand and manage your emotions. Mastering the skills involved with EI including self-awareness, self-regulation, empathy and motivation is incredibly important for anyone working with people and especially for those working in employment services.

The poster is a simple and highly effective tool when it comes to keeping EI front of mind in your workplace. We’ve had lots of Job Coaches tell us that they’ve printed the poster and sat it at their desk as a great reminder to practise EI daily.

Grab your FREE COPY here!

A Minute with Maria

“I love this TedTalk – it focuses on self-awareness and the simple things you can do to bring a greater level of awareness by just asking one simple but powerful question. As coaches, it’s so important that we show up to every session with our clients as the best version ourselves, so that we can give them all the help they need.”

Get Bounce News Straight to your inbox!

Subscribe to Bounce to get all the latest news directly into your inbox!

We’re coming for you 2020!

We’re coming for you 2020!

A new year, a new decade and infinite possibilities! There’s nothing like a couple of weeks respite, to practise some self-care and re-charge those batteries so that you’re ready to hit the ground running. And everyone here at Bounce HQ has been doing just that. It’s only the 3rd week of January, and we’re already taking bookings for our accredited programs with our partners ACE Community Colleges and Jesuit Community College, running training with corporate businesses and working on some very exciting new content as well!

2020 is going to be HUGE!

Meet our new QLD Business Development Officer

We are excited to introduce you to Theo Nguyen, our new Business Developer for Queensland! Theo’s role here at Bounce is to increase engagement with the programs delivered in partnership with ACE Community Colleges in Queensland. He’s the person to contact if you’re looking to book in QLD.

Theo officially joined the Bounce team on the 6th of January and will be working with the amazing team of Queensland Trainers, ACE Community Colleges, Employment Providers, Community Groups and the wider business community.

Before joining Bounce, Theo has spent 9 years working within JobActive & Disability Employment Services and knows firsthand exactly how rewarding and challenging the industry is.

“I am very excited to be joining the Bounce team and working with ACE because I want to make a difference in our community and help job seekers and students move forward in life. There is nothing better than help to change people’s lives.”

If you’d like to contact Theo, his mobile number is 0488 196 728 or email him theo@bounceaustralia.com

Don’t Give Up on Your Dreams

Not only is it the start of a new year, but it’s also a new decade which means you have an opportunity to shape your future however you choose.

Why do we make resolutions for a new year? External motivators, like the start of a new year or even a birthday, can provide the opportunity for you to reflect on your past experiences and decide whether or not you’re up for a change. But sticking to your goals, now that’s a whole other challenge! In fact, on average most people have ditched their new year’s resolutions by the start of February.

But there is hope! Here are our top 5 tips to help you stay focused on achieving your goals. Give them a go today!

A Minute With Maria

A new addition to our newsletter for 2020 – Spend a minute with Maria and learn more about what interests, motivates and inspires her. Each month she’ll share with you a story, a piece of research or something purely indulgent that she is excited by.

“Three weeks at the beach gives you plenty of time to read, learn and be inspired! While researching new content for our training programs, I found this interesting piece on ‘blind-spots’. Watch this short video and make sure you don’t have any distractions around you so you can concentrate.”

“Blind spots highlight how we can get so focused on something and completely miss other things around us. As a Job Coach, you might want to consider when working with clients how often you can get so focused on a certain path for clients, that you forget what they want and miss some important information in their communication. Keep an eye out for ‘blind spots’ when you meet with your next client.”

– Maria Smith

Get Bounce News Straight to your inbox!

Subscribe to Bounce to get all the latest news directly into your inbox!

Planning for 2020

Planning for 2020

Not long now until the clock strikes midnight and 2019 turns into 2020. Have you commenced planning for Jan and Feb yet? We know a lot of Employment Service Providers who already have, and we are quickly booking out our ACE Community College and Jesuit com unity College three and six-week Accredited Bounce Programs. The benefits of running a Bounce Program in January include:

  • Getting your clients motivated for a fresh start in the New Year
  • Hitting the reset button ourselves and looking at what services we can utilise as a Provider
  • Getting ahead of the pack with an activity for your clients in January, rather than waiting for Feb and losing a month

Give our National Business Manager, Matt Luttrell, a call on 0409 244 599 or email him via matthew@bounceaustralia.com and give him a date you would like to commence a Bounce Program!

Bounce Awards Night

Trainer of the Month isn’t the only way we show appreciation to our amazing Bounce family. Friday the 15th of November saw Bounce hold its very first Annual Bounce Awards! A night for Bounce staff, trainers and partners, to come together and celebrate the hard work and dedication of everyone in the world of Bounce.

This night is something that we have wanted to do for so long, and finally it came to be a reality. Being able to say thank you to everyone the way we’ve always wanted to was an exhilarating experience for everyone involved.

And what awards night would be complete without the actual awards!? Five trophies were handed out in total and were accepted to the overwhelming roar of applause, whistles, and yes, a few tears!

So, without further ado, the Bounce award winners for 2019 are… *drumroll please*

The Way Finder of the Year Award: Linda Pierson

For flexibility to their training, and outstanding employment outcomes and completion rates.

Potential Lives Here Award: Amanda Simpson

For continual improvement to completion rates, improvement in quality of training, positive attitude to learning, and honing their craft.

Bounceketeer of the Year: Chris Young

For upholding and representing Bounce’s values to the highest standard.

The Seriously Clever Award: Prue Howard

For thinking outside of the box, flexible and intuitive training, application of all skills for the support of others, and adaptability.

The Dog Ate my Homework Award: Stephen Tuxford

For his continuous struggle with returning feedback, disclaimers and confidentiality agreement forms, but creating a system so he’s never late with paperwork again.

Laughter, reminiscing and a few cheeky glasses of champagne saw the evening out, with everyone heading home smiling from ear to ear. Thank you so much to everyone involved, we can’t wait to do it all again next year!

Silly season got you stressed?

The Way Finders website is getting some seriously clever content lately, and it’s all focused on self-care for people working in employment services! There are new blogs, podcasts and downloads to be had, including this fantastic blog all about stress! It even comes with a super quick stress assessment quiz to help you better understand your stress levels!
Click here to check it out!

Trainer of the Month

It’s our last Trainer of the Month for the year! We’ve done, seen and experienced more than ever before, and with such an exceptional year comes an equally exceptional trainer! Having been with Bounce for over nine years, he is basically part of the furniture! If you haven’t guessed it already, November’s trainer of the month is none other than Mr Phil Pollard!

Phil is a man like no other. He can (and will) walk into any building with his hand outstretched, a smile on his face, and impart wisdom onto anyone that will listen. For Phil, helping people isn’t a job, it’s a lifestyle – and boy, does it show!

Phil has worked alongside Bounce delivering accredited programs, non-accredited programs, and programs in the furthest reaches of the country to offshore indigenous communities. You name it, and most likely, Phil’s done it – changing lives as he goes.

We asked Phil what the highlights are for him when it comes to training:

“My highlight is receiving calls, well after the programs are over, from participants who want to share their amazing experiences from their participation. It really doesn’t matter who gets into my groups because none of them can escape being coached into their greatness and having a positive impact in their lives.”

Here we are Phil, nine years later and we can’t thank you enough for your dedication and loyalty to changing peoples lives! Keep being amazing (we know you will anyway!).

Self-Care Tip of the Month

“My work inspires me, but when I get overworked, I make sure I engage in positive conversations with my team that make me feel good. It gives me energy. This month try to figure out what gives you energy and makes you feel good, then jump on in and do it!”

– Maria Smith

Get Bounce News Straight to your inbox!

Subscribe to Bounce to get all the latest news directly into your inbox!