Enhanced Services Training Solutions with Bounce

Enhanced Services Training Solutions with Bounce


The New Employment Services Model is on target to be fully operational by June 2022. 
 

The new contract will certainly shake up the way employment services are delivered across Australia. Providers need to start planning now for how they will approach the Enhanced Services component of the contract.   

According to DESE – the objectives of Enhanced Services are to:  

  • Drive high-quality services and outcomes for job seekers and employers  
  • Deliver personalised support to job seekers  
  • Increase investment in disadvantaged job seekers, to reduce their risk of becoming long-term or very long-term unemployed  
  • Deliver simple, efficient, trusted and connected recruitment services that employers actively use, to fill vacancies and match the most appropriate job seeker for the role 

In the new contract, providers will be expected to deliver tailored and intensive servicing of job seekers, with a strong focus on providing suitable and effective training.  

The specific requirements of the Exposure Draft include (4.1.8):  

Assist job seekers to improve foundation and employability skills such as the ability to work in a team, communication skills, digital skills, motivation and reliability. 

This is where Bounce comes in… 

Overcome the vocational & non-vocational barriers to employment 

The Bounce Program is a targeted employment preparation program that will help job seekers to: 

  • Build confidence and resilience  
  • Boost self-esteem and self-awareness 
  • Improve communication and emotional intelligence skills 
  • Feel more motivated and prepared to find a job 
  • Create a stand-out resume and successfully handle interviews.  
  • Increase their digital literacy and online learning skills (Online Program) 

The Bounce Program will help clients achieve their monthly Points Target as part of the Points Based Activation System (PBAS), by including the program in their Job Plan. 

Providers are able to purchase a license to deliver The Bounce Program and it can be delivered as a face-to-face program in a training room (and we train your trainers) or online via our fully customised digital learning platform. 

The Bounce Program features the most effective strategies for influencing behaviour change, based on the latest human and social science. Our scientifically backed Bounce Methodology is the secret to our success.

Face-to-face is a highly-effective way to deliver soft skills training. The Bounce Program is lead by certified Bounce Trainers trained to execute our Methodology skilfully and effectively. The program is typically delivered over 14 days.   

 Bounce can be easily and conveniently delivered online when face-to-face isn’t possible or suitable.  

Online training can be challenging. However, our program has been expertly designed to keep users engaged and motivated to complete the course. In fact, the completion rate for Bounce Online is an incredible 60% for commenced users, which is well above the average of between 15-40%. In addition, its clever gamification features and influential nudging techniques have proved to be highly successful in keeping participants moving through the course.  

It also features weekly live coaching sessions delivered via Zoom, so your clients can join in from wherever they are located. Our experienced, certified Bounce Coaches run the coaching sessions, and they are the secret to getting incredible breakthroughs and significant behaviour change.  

We make over 75 calls each week to support your clients and host an average of 12 coaching sessions a week. There aren’t many online learning programs that offer such a high level of guidance and support.  


Overcoming the 
barriers to staff professional development
 

 

Qualifications specific to the role are scarce, and those that do exist are ineffective when it comes to influencing real and lasting behaviour change.  

Frontline workers in employment services need a new set of skills – they need specific, tailored and targeted skills that will help them shift their clients from disengaged and disadvantaged, to empowered and employed.   

They need coaching skills. 

Bounce Job Coach Certification will give frontline workers a coaching certification that will not only help them in their world of work, but the skills are incredibly transferable and can be applied in every aspect of life.  

The benefits of coaching are many; 80% of people who receive coaching report increased self-confidence, and over 70% benefit from improved work performance, relationships, and more effective communication skills. And for organisations that invest in coaching professional development – 86% of companies have reported that they recouped their investment in coaching and more (source: ICF 2009). 

Becoming a Job Coach means frontline workers are equipped to manage the challenges of working with disengaged job seekers, and have the skills to initiate better employment outcomes.

 

A powerful combination

When combined, the Bounce Program and Bounce Job Coach Certification are the solution to better employment outcomes. The two programs compliment each other perfectly, and the content cohesively connects so that both coach and client are using the same language to communicate, problem-solve and set goals.  

Organisations that opt to include The Bounce Program and Bounce Job Coach Certification in their RFP, will be showing a strong commitment to providing high-quality enhanced service delivery.  

With the mounting evidence that supports the benefits of soft skills development in employment services to increase employment outcomes, Bounce is the solution you need to ensure that you’re consistently meeting the high-performance requirements of the Provider Performance Framework.  

Contact us to discuss how you can incorporate Bounce training into your RFP and position yourself as a leading employment provider.  

Book a Demonstration Today

Contact us to book a demonstration of The Bounce Program and the Bounce Job Coach Certification Course and we can step you through how both programs will give you the edge when it comes to the NESM and Enhanced Services.

CLICK HERE TO BOOK 

Soft skills for job seekers – The Bounce Online Approach

Soft skills for job seekers – The Bounce Online Approach

The results are in…! Bounce Online is proving to be a real game-changer when it comes to job-readiness and soft skills training for job seekers. 

Since the beginning of the COVID-19 global pandemic, the way we deliver job-readiness and soft skills training has changed dramatically. With limited options to deliver face-to-face training, our online version of the Bounce Program has adapted and grown to become one of the leading online learning programs for job seekers. 

Our approach to giving job seekers the best job-readiness training and employability skills is unlike anything else. Our soft skills program has been tried and tested for 15 years and now the online program is taking the employment training sector by storm.  

The latest version of the program as been operating since November 2020 and the feedback and results are really quite incredible and clearly demonstrate the value and importance of soft skills for people who are looking for work. 

Here are some of the highlights… 

Bounce Online has raised the bar when it comes to completion rates for online training programs and courses. But our program isn’t just a set-and-forget online course – there’s the weekly coaching sessions with Bounce Coaches and regular contact with our engagement team that mean that participants are supported from beginning to end.  

We know that the time it takes to complete online courses can vary considerably, especially when it comes to job-readiness and vocational training. One of the key features of Bounce Online are the gamification and reward elements which have been designed to give participants encouragement and recognition for their efforts as they move through the program. On average, it takes just three weeks for participants to go from disengaged and stuck, to excited and motivated to take the next step forward in their employment journey.  

Our feedback forms consistently demonstrate how effective Bounce is when it comes to helping clients develop their soft skills and feel more confident in their strengths, abilities and personal qualities. 

The feedback from clients demonstrates how much the enjoy the program. We get plenty of feedback from people that have limited computers skills that tell us how easy the platform is to navigate and with our incredible tech support it makes it super simple for people to use. It really is the most surprising, inspiring, fun employment training you can do!

Unlike other self-paced online learning programs, Bounce Online has a genuine human-touch. We know how important it is for people to feel supported on their learning journey and this is why we have incorporated coaching and tech support at every stage of the program. From when a client is first entered into the system to when they finish the course (and beyond), there is a Bounce team member in their corner, cheering them on! 

This right here is where the magic happens. We know that coaching, training and mentoring in soft skills works best when there is a person there to help you explore the learning and dive deep into the content and concepts. And this is exactly what our Bounce Coaches are there to do. Our weekly coaching sessions have consistently demonstrated how valuable they are for the participants and they are the difference when it comes to getting outstanding employment outcomes. 

Need more proof? Listen to AtWork client, Malcolm talk with Chris about his experience with the program.

 

For more information about the Bounce Program and how you can get your clients involved click the link below or contact us here

Bounce Job Coach Certification

Bounce Job Coach Certification

The must-have certificate for anyone working in employment services. 

Bounce Australia is excited to announce the release of its brand-new training course Bounce Job Coach Certification. The certified course has been developed for anyone that works with and supports people to find meaningful & sustainable employment. 

Job Coach Certification demonstrates how powerful soft skills and coaching skills are when it comes to working with disengaged and long-term unemployed clients. 

Find out more about Bounce Job Coach Certification or download the brochure here. Talk to us today about how you can bring Bounce Job Coach Certification training to your team today – contact us

The Bounce Program: The key to finding work after COVID

The Bounce Program: The key to finding work after COVID

Australia’s employment services sector is overwhelmed and overrun with people looking for work.

In the wake of COVID-19, Australia’s unemployment and underemployment rates have skyrocketed, leaving employment providers scrambling to find ways to connect and engage with job seekers.

With the adjustments to mutual obligation requirements and some consultant caseloads reaching over five hundred people, job seekers are experiencing frustration in their quest to find work in an environment where opportunities are scarce.

“Over the coming months we could experience a wave of unemployment like we haven’t seen since the great depression. The impact of this is hard to comprehend in 2020,” said Maria Smith, Founder and CEO of people-training company Bounce Australia.

“Some employment providers have already experienced a 50% increase in demand for services, and that’s only going to get worse next year when JobSeeker and JobKeeper payments cease.”

“We know if a person is unable to find work within 12 months of becoming unemployed, they are more likely to experience long-term unemployment and this can lead to serious mental health impacts like anxiety and depression.”

“With unemployment rates forecast to remain high until at least 2024, it’s critical we re-think the way we help people find work. The old system of meeting regularly with your employment consultant and doing face-to-face training isn’t going to get Australian’s working again. We need to challenge the status quo and do things differently.” Ms Smith explained.

Bounce Australia has developed The Bounce Program – a unique wrap-around approach to workforce activation that gives people the skills they need and confidence to find employment faster and more effectively than any other work-readiness training available.

The Bounce Program is an evidence-based transformational soft skills program that has impacted the lives tens of thousands of people across Australia, New Zealand, and the USA. 

 As a small business located in Maryborough, in central Victoria that delivers its programs both nationally and internationally, Bounce has been heavily impacted by COVID-19.

“Since 2006, we’ve been delivering job seeker programs through face-to-face training, but this stopped when COVID-19 restrictions commenced back in April. We’ve had to pivot our business model radically to keep ourselves operational.” Ms Smith said.

“Job seekers need to stay engaged in their employment journey, and right now, the most effective way to give people the work-readiness training they need is online. With the cancellation of face-to-face training, we’ve created a revolutionary digital version of our program that is delivered through a fully-customised online platform.”

 

The Bounce Program Online: An access-anywhere soft skills training program that will revolutionise the way job seekers undertake work-readiness training. 

The Virtual Job Coach

Bounce Online is a ‘virtual job coach’, saving employment consultants and case managers hundreds of hours of contact and intel-gathering with their clients as they complete program from home instead of in a training room.

Job seekers work through learning modules designed to give them more confidence, develop their resilience and boost their employability skills.

At the completion of the program, case managers are provided with detailed reports that help them support their clients to achieve their employment goals.   

Bounce Australia’s National Business Manager Matthew Luttrell explains how job seekers have been actively engaging with their case managers and participating in training despite the COVID-19 restrictions through the new online learning platform.  

“We’ve been trialing Bounce Online with clients from MAX Solutions in New South Wales, and the results have been incredible.” Mr Luttrell said.

MAX Solutions Program Case Manager Chantel Cleminson is excited to have her clients from the Opportunity Pathways Program undertaking Bounce Online because it’s the perfect way to keep them connecting with her while they are looking for work.

“I put my clients into the Bounce Program because COVID-19 has had a real impact on them. Some lack confidence and others have a lack of clarity with regards to their career goals, and it’s hard for them to see a way forward.” Ms Cleminson said.  

“By participating in Bounce, they gain incredible insight into their strengths and capabilities. My clients are more confident, which is leading to better engagement.”

One of Ms Cleminsons’ clients Jenny, participated in Bounce Online and said that it has helped her see her life entirely differently.

 “Before the program, I was very negative about everything related to employment,” Jenny explained.

“I found job searching hard because of my low confidence, motivation and energy. I would see people going to work, and I wish I had a job to go to like everyone else.”

“Bounce Online helped me to assess and understand my abilities in the career world, and I’ve developed more confidence, new skills and new technical abilities. I’m ready to find my dream career now.” Jenny said.

Preparing skills for human future

With huge numbers of the current workforce suddenly facing the need to re-train and up-skill, soft skills – the most transferable skills for any employee to have, are in high demand.

“We know that people who have a range of soft skills, such as emotional intelligence, communication skills, resilience, creativity and problem-solving skills are valuable employees and during an employment crisis this, soft skills are critical.” Mr Luttrell said.

“Employees with these skills will be highly sort-after as the workforce starts to open up again. Any person that goes through the Bounce Program will have developed and expanded these skills, and it will make them very attractive to employers.” Mr Luttrell added.

Employment providers that put their clients into Bounce Online will see a dramatic shift in their behaviour, confidence and self-belief. During these uncertain times, this level of engagement is invaluable and will be a game-changer for the industry. 

Bounce Online - Book a demonstration with a member of the Bounce team today!

Let one of the Bounce team take you on a personally guided tour of the platform where you can watch the videos, view the quizzes, participate in the activities and see how the unique gamification elements work to keep clients engaged and motivated. 

Taking on the Strengths Based Approach

Taking on the Strengths Based Approach

Society has this funny little habit of trying to cram square pegs into a round hole, but what if I told you that there is a way to match the square peg to the round hole without having to grind off the edges?

Let me explain what I mean.

Say you have a team of 4 people; each person has their strengths and weaknesses. Person one likes lists and data, person two is great with people, person three loves variety, and person four is a great leader.

Now, what would happen if you matched the tasks that needed to be done to the person who would most enjoy it? Person one does report writing and data assessment, person two calls clients, person three goes on the road, and person four keeps everyone accountable for their tasks.

I’m not saying only give your team jobs that they like, however, if you can assess the tasks that need to be done and balance them out in categories that your team members excel at, your overall productivity will go through the roof.

It’s such a simple change, but so effective!

According to the Langley Group website (www.langleygroup.com.au):

The 2016 Gallup State of the Global Workforce report showed some amazing results from using strengths-based interventions on workgroup performance. The survey covered 1.2 million employees in 22 organisations in seven industries and across 45 countries. Ninety % of the workgroups studied had performance increases such as:

  • 9% increase in sales
  • 15% increase in profits
  • 4% increase in customer engagement
  • 10% lower turnover in low-turnover organisations
  • 46% lower turnover in high-turnover organisations
  • 6% increase in engaged employees
  • 37% fewer safety incidents

Ultimately, the strengths-based management approach is shown to improve employee well-being and boost productivity in all areas.

Interested in a complete Strengths Profile Report?

Built from a decade of research in positive psychology and used by leading organisations including Schneider Electric, Avery Dennison, Aviva, Oracle and Ernst & Young, the Strength Based Profile is worlds apart from traditional strengths assessments.
Assessing 60 strengths across three scopes (energy, performance and use), the profile pinpoints people’s results in four areas:

Realised Strengths

Learned Behaviours

Weaknesses

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Unrealised Strengths

This model provides a positive platform for development and growth, enabling people to design strategies, minimise weaknesses and optimise performance and well-being.

Sound like something you or your team could use?

Lets start a conversation

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Are you cultivating a culture of Emotional Intelligence in your organisation?

Are you cultivating a culture of Emotional Intelligence in your organisation?

It seems like everywhere you turn someone is talking about Emotional Intelligence and leadership skills, these things actually aren’t a new idea and, in business, we’re only just catching up. There’s such a massive body of work out there and a tonne of books to devour, that it seems crazy not to take advantage of it! (There’s a handy list at the end of this blog if you’re interested in learning more!)

One study of manufacturing supervisors, following Emotional Intelligence training, revealed significant improvements. Most impressively a 20% drop in formal grievances and an increase of $250,000 in productivity revenue.

Looking at the statistics, it’s safe to say that if this was sold in stores, we’d all be lining up for it like the newest iPhone! But, unlike technology now days, it costs nothing more than your attention and understanding – that’s a pretty good deal I’d say. But what is it exactly?

Put simply, Emotional Intelligence is a measure of a person’s capability in self-awareness and social awareness. Put slightly more complicatedly, it’s a true skill that can take years to master and can raise you to the highest heights of professional excellence. All you need to do is dip your toe in the water – here are some tips to help:

1. Own your feelings.

Relate your feelings back to yourself rather than a person or situation. For example instead of saying “You’re really annoying” say “I am feeling annoyed”. Your feelings are your own and it’s important to understand that.

2. Discover your why.

Instead of reacting outwardly to a feeling, ask yourself why you are experiencing it. Just keep asking why – you’ll move past the emotion and skip straight to a solution.

3. Use your feelings.

Before making a decision or taking action, ask yourself how you will feel if you do it and how you will feel if you don’t. Your emotions are a useful guide to put you on the right path.

4. Use the feelings of others.

Just like the last tip, the emotions of others also need to be considered. Before making a decision or taking action, ask yourself how others will feel if you do it and how others will feel if you don’t. Emotional intelligence is just as much about others as it is about yourself.

5. Convert your emotions.

Emotions like anger can be used in really positive ways. Use it to energise yourself and get things done, the energy is already there you just need to direct it.

6. Know that there isn’t always a solution.

Sometimes people just need someone to listen. You don’t always need to offer a solution or opinion. By just spending time with the person, you are telling them that they are valued.

7. Check in with yourself.

Taking a minute every day to ask yourself “How do I feel?” and “What will make me feel better?” is incredibly important. Sometimes we can get worked up over time and not notice how it is impacting us. Connect back in with your emotions and address them.

8. Check in with others.

At any given point in the day, one person can be experiencing a whole range of emotions. Be aware of the people around you, if you notice something is not right, ask. “How do you feel?” and “What will make you feel better?”

9. Validate others.

Do your best to understand other people’s point of view. Everyone sees and experiences the world differently and one way is no more right or wrong than another. Show understanding, empathy, and try to accept people’s feelings.

10. Step out of judgement.

Judgement comes from assumptions, opinions of others, and generalisations – and all of these hold people back. When meeting someone new, try to wipe the slate clean and walk into the room opinion free. You’ll have a much clearer head and be ready to listen.

If an emotionally intelligent leader means greater leadership and productivity, wouldn’t this also translate to employees? Creating a more emotionally intelligent culture, greater engagement and bigger, better outcomes?

So, here’s the question – Are you developing this with staff?

It’s time to consider every companies greatest asset – the team at the front line. Get nurturing, get developing, and get the Emotional Intelligence boost that will change the way we see business, forever.

References:

  • https://hbr.org/2015/04/measuring-the-return-on-character
  • http://onlinemba.umd.edu/resources/infographic/emotional-iq-and-you/